INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How do I purchase parts and accessories from American Custom Golf Carts?

While we offer a wide selection of golf carts, services and accessories, our purchasing process requires you to fill out a contact form or reach out to us by phone, email or in person. Once you submit the form, our team will get in touch with you to finalize your order and provide payment options.

2. Why do I need to fill out a form instead of checking out directly?

We believe in providing personalized service to our customers. By filling out the contact form, our team can better understand your specific needs, ensure you receive the correct parts, and answer any questions you may have about your purchase.

3. How long will it take to receive a response after I submit the contact form?

Our customer support team aims to respond to all inquiries within 24 hours during our business hours. If you submit your form over the weekend or on a holiday, please allow for a slightly longer response time.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. Once we contact you after you fill out the form, we will provide you with all available payment options.

5. Can I return or exchange a product if I’m not satisfied?

Yes! We want you to be completely satisfied with your purchase. If you need to return or exchange a product, please contact us within 30 days of receiving your order, and we will guide you through the process. 

6. Do you offer shipping for your products?

Yes, we can ship our products throughout Texas and to neighboring states. Shipping costs are calculated based on the weight and size of your order. After your order is finalized, we’ll provide you with the shipping details and cost breakdown.

 

7. Do you provide installation services for the parts I purchase?

Yes! our team of experts can assist in the installation of the parts you need, and make any modifications to your golf cart. We can also provide guidance and tips on how to install the parts you purchase.

8. What if I can’t find the part I need on your website?

If you’re unable to find a specific part or accessory, please fill out the contact form with your request. Our team will do our best to help you locate the part you need or recommend a suitable alternative.

 

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